Return Window
If there is an issue with your order, contact broder within 7 days of receiving it. Include your order ID, photos, and a short description of the issue.
Policy
Returns
Item Condition
Items must be unworn, unwashed, and in original condition. Products with signs of wear, washing, stains, scent, or damage caused after delivery may not be accepted.
Size Exchanges
Size exchanges depend on available stock. Because Phase 1 products are limited, we cannot guarantee that every size will be available for exchange.
Faulty Or Incorrect Items
If you receive the wrong item or a product with a manufacturing issue, contact broder with photos and your order ID. We will review and arrange the most suitable next step.
Non-returnable Cases
Returns may not be accepted for change of mind after the item has been worn or washed, for damage caused by improper care, or for requests made outside the return window.
Refunds
Approved refunds are handled back through the original payment method where possible. Manual payment refunds may require additional confirmation details.