FAQ

Questions

What does broder sell right now?

broder currently releases a small Phase 1 drop of graphic T-shirts. The store is intentionally compact, with limited products and no marketplace-style filtering.

How do I choose my size?

Each product page includes a size guide with body length, chest width, shoulder width, and sleeve length in centimetres. If you are between sizes, we suggest sizing up for a more relaxed streetwear fit.

What payment methods are available?

You can check out with Stripe where available, or create a manual payment order using PayMe or FPS. Manual payment orders stay pending until broder confirms the payment in CMS.

Will I receive an order email?

Yes. For manual payment orders, payment details are sent to the email entered at checkout. If the email does not arrive within 1 minute, check spam or junk mail, then contact broder with your order ID.

When will my order ship?

Orders are packed after payment is confirmed. As this is a small independent drop, dispatch timing may vary slightly, but we aim to prepare confirmed orders as soon as possible.

Do you ship outside Hong Kong?

Hong Kong shipping is the main Phase 1 flow. Other regions are being prepared, and international shipping may be handled case by case before the full launch setup is complete.

Can I change or cancel my order?

Contact broder as soon as possible with your order ID. If the order has not been packed or shipped yet, we will do our best to help.

How should I wash the T-shirts?

Wash inside out with similar colours, use cold water where possible, and avoid tumble drying to protect the print and fabric shape.